What are your shipping and refund policies?
Due to the impact of COVID-19, shipping carriers are not able to guarantee delivery dates. Our team is working hard to get orders delivered on time, but there may be delays. Unfortunately, we are unable to provide shipping refunds if your order does not arrive in the estimated delivery window.
Orders over $49 qualify for free standard shipping in the U.S. Please allow 24 hours for our warehouse to process orders and take this into consideration when selecting a shipping method. Please allow 5-7 business days for standard delivery after the order has been placed.
We offer expedited shipping options at an additional cost. If your order is time sensitive, please include a note in "Order Comments" in your cart and we will do our best to get your order out as soon as possible.
We strive for 100% happiness with all Tailwind Nutrition purchases. We believe in our products and if you’re unhappy with one of our products, it’s important to us to understand why. Our goal is to work with you to find a solution to help you achieve your goals! If you are not completely happy with a purchase from our website, email us at firstname.lastname@example.org and include your order number along with any additional details. For damaged product, please provide high quality photos that clearly show the damage. Unfortunately, we are unable to process refunds or returns for Amazon or in-store purchases and we do not accept returns or exchanges for water bottles, soft flasks or speed cups.
If your purchase was more than 30 days ago and/or your product is expired, we are unable to process a refund. If your purchase was less than 30 days ago, we will gladly work with you to arrange a refund or store credit depending on the situation. Original shipping fees are non-refundable and in most cases you will be required to incur the cost of return shipping. We do not issue refunds or store credit for returned product until the return is received. Refunds are processed within 24 hours of receiving the product back to our facility.
Wholesale Customer UPS Claim Requirements
In an effort to minimize our losses on damaged wholesale shipments, we ask that all wholesale customers provide the following information when filing a UPS damage claim:
- A photo of the damaged item
- A photo showing the damaged merchandise, inside the original box, with all of the original cushioning (picture should show the placement of the merchandise and packaging inside the box)
- A photo of the packaging material used inside the box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)
- A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number, which usually begins with 1Z)
- A close-up photo of the box manufacturer’s certificate (BMC), if available
- The BMC is a round stamp that details either the bursting strength of the box or the edge crush rating of the box.
- The BMC is generally found on a bottom flap on the outside of a corrugated cardboard box.
Click here for more information.
Can I buy Tailwind products in stores?
How can I order if I live outside the U.S.?
We ship all over the world from our U.S. website; however, for lower shipping costs we recommend ordering from Amazon or directly through our international partners at the following websites:
- Canada: The best way to purchase in Canada is from a store or directly from our Canadian distributor
- Europe (France, Germany, Italy)
- New Zealand
- South Africa
Do you ship to APO/FPO military bases?
Yes! We ship to APO/FPO military bases from this website. You can also order from Amazon to get free shipping with Amazon Prime.
Why was Tailwind created and how is it different from other products?
After getting sick to his stomach at the finish of the Leadville 100 bike race, Jeff was fed up with fueling issues hijacking all the hard work he put into training. He turned to science to understand how our bodies fuel. With a 1960s era KitchenAid and a plan, he began experimenting and coating the kitchen with white powder. Using the trails and local outdoor enthusiasts in his hometown of Durango, CO as his testing ground, with powder in his hair while testing and tweaking, Jeff and Jenny developed a simple nutrition product made with natural ingredients to help athletes of all levels reach their goals.
Click here to learn more about how we're different from other fuel and recovery products.
How much product should I use?
We recommend consuming one single serving packet, mixed with 24oz (about 710ml) of water per hour of activity. Just pour, shake and go. Adjust your intake to meet your personal calorie needs and use hunger as a guide; if you feel hungry, increase your calories. We're always here to help you dial in your nutrition so you can go all day!
We recommend consuming one single serving packet, mixed with 16oz (about 500ml) of water within 30 minutes after exercise to take advantage of your body’s ability to efficiently replenish glycogen stores during this time window. Just pour, shake and recover. For longer or more intense workouts, follow with a second serving of Rebuild in the next 30 minutes.
Why do your products have so much sugar?
You've probably reached the point about an hour into your exercise where you feel like you have nothing left in the tank - and that's basically true!
Your body stores energy in the form of glycogen (sugar) and has enough to get you through about an hour of exercise. Once it runs out, your blood sugar plummets and you bonk hard. To avoid the crash, you need to put sugar back into your bloodstream.
Our products contain simple sugars (dextrose and sucrose) as our first ingredients. Simple sugars go straight into your bloodstream to replenish glycogen stores and prevent you from crashing or having an upset stomach during or after exercise.
Many exercise fuel and recovery products contain maltodextrin, a complex chain of sugar, which is difficult for the body to digest and often causes GI issues. Your body runs on glucose and it's important to replenish your glycogen stores with simple sugar during and after exercise.
How long does Tailwind stay fresh?
Our products have a shelf life of about three years. Once added to water, a good rule of thumb is to treat Endurance Fuel and Rebuild Recovery like juice. After mixing, our products taste best if consumed within a day. If mixed and stored in the fridge, they will stay fresh for about a week.
P.S. You will know when you have let it hang around in your bottle too long, it will smell a little bit funky and you'll think you have started a science experiment!
How much powder is in one scoop?
Ack! You just opened your bag and can’t find the scoop. Or you ordered our single servings which don’t come with a scoop. Not to fear, we’ve got you covered.
A standard scoop is 27g or 35cc, which equates to .95oz or 2.4 tablespoons. Each scoop of Endurance Fuel is 100 calories and each scoop of Rebuild Recovery is 120 calories.
Do your products contain allergens?
Nope. All of our products are gluten free, non-GMO, vegan, soy, and dairy free. Here are the main ingredients:
Non-GMO dextrose (glucose), non-GMO sucrose, citric acid, sodium citrate, sea salt, organic flavor, potassium chloride, magnesium citrate, calcium carbonate.
Non-GMO Dextrose, Non-GMO Sucrose, Coconut Milk Powder, Essential Amino Acids (L-Leucine, LLysine, L-Valine, L-lsoleucine, L-Phenylalanine, L-Threonine, L-Methionine, L-Histidine, L-Tryptophan), Non-GMO Organic Rice Protein Powder, Sea Salt, Potassium Chloride, Organic Flavor, Calcium Carbonate, Magnesium Citrate
How can I get Endurance Fuel on course at my next race?
We love to support our customers and community and we’re proud to provide Endurance Fuel as on course hydration for over 400 events annually! If you’d like Endurance Fuel at your race, please have the Race Director fill out our form here.